Conrad Tulum Riviera Maya Hotel, Tulum ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

Conrad Tulum Riviera Maya features 349 oceanfront and tropical accommodations within a natural sanctuary directly on a white sand beach. This 5-star Tulum hotel includes a range of amenities, such as free bikes, private parking, and five swimming pools, as well as various water sports facilities.

Rooms & Amenities

The guest rooms encompass air conditioning, a flat-screen TV with cable channels, a coffee machine, free toiletries, and a wardrobe. Luxurious accommodations like Ceiba rooms grant access to the exclusive Ceiba Club, which provides curated culinary offerings and top-tier service.

Dining Options

Dining options include a restaurant serving American, Greek, and Mexican cuisine, alongside 11 other dining venues. Breakfast consists of buffet, à la carte, and continental selections. Experience unique flavors with a focus on sustainability in the sushi restaurant or indulge in Mediterranean inspired dishes.

Leisure & Services

Guests can enjoy the use of a private beach area, five swimming pools, as well as a fitness center. Activities available include kayaking, snorkeling, and various spa treatments at Conrad Spa. The on-site personalized concierge can assist in planning excursions to nearby attractions such as historic ruins and the Sian Kaan Biosphere Reserve.

Business & Transportation

Conrad Tulum Riviera Maya offers extensive event space, with over 50000 square feet, for meetings and special occasions. Transportation options include self-parking and valet services, and the nearest airport is Cozumel International Airport, located approximately 35.5 miles away. The hotel is situated within easy access to local attractions, including cenotes and the Tulum Archaeological Zone.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Mobility accessible

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Tulum 13.1 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 25.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast buffet was a good start to each day, featuring a wide selection of vegan and gluten-free options.” view full review

Serene Spa Retreat

“The spa offered a peaceful atmosphere and a variety of treatments that truly helped me relax and rejuvenate.” view full review

Well-Equipped Gym

“The gym was impressive, with modern equipment and ample space, making my workout sessions enjoyable and effective.” view full review

Spacious & Comfortable

“Our room was beautifully designed with generous closet space and lovely linens, making it the perfect cozy getaway.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Cycling
Pool tables
Yoga class

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

Map view

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

City landmarks

Beach

Playa Coba

2900 ft

Playa Chemuyil

2300 ft

Mall

Hacienda Dona Isabel

4400 ft

Beach

Xcacel-Xcacelito

1.5 mi

Carr. Chetumal Km.250

Riviera Maya Golf Club

1.1 mi

Punta Sur viewpoint

1.4 mi

Chan Chemuyil

1.5 mi

Beach

Santuario de la Tortuga Marina Xcacel Xcacelito

1.7 mi

Beach

Playa Xcacel

1.6 mi

Cenote

1.6 mi

Beach

Xcacel Beach

1.6 mi

Grande Bahia Trail

Casa Kukulcan

1.7 mi

Tulum

ATV's Xtreme

1.8 mi

Beach

Akumal Beach

3.0 mi

Lake

Cenote Xunaan-Ha

1.8 mi

Xcacel-Xcacelito Sanctuary

1.9 mi

Rumbo Pozos De Agua Est. 13

Jungle Place

2.1 mi

Carretera Cancún-Tulúm Km 107

Aktun Chen Natural Park

2.2 mi

Xcacelito Beach

2.3 mi

Unnamed Rd

Parque Aventuras Mayas

2.3 mi

Highway 307 between Akumal and Xel-Ha Km 107

Aktun Chen

2.7 mi

Cenote Media Luna

2.7 mi

in the heart of the Riviera Maya

Aktun Chen Cenote

2.7 mi

Coral and Turtle Sighting

2.8 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.0 mi

Carretera Tulum-Cancun Km 93 Fraccion 4

Xelva Eco Park

3.0 mi

Camino a Uxuxubi S/N

Akumal Monkey Sanctuary

3.0 mi

Beach

Cabanas On The Beach

2.9 mi

Desires

2.9 mi

turtle beach

2.9 mi

Reviews and Ratings

Feedback from previous guests about their experience.

90%

liked the hotel and would stay again

Friendly Staff

Great Location

Pricey

Limited facilities

9.0/10

Perfect

Rooms

9.1

Location

9.1

Service

8.9

Dining

9.4

Harry

United States of America, March 2024

9.0/10

I had a wonderful stay at this hotel. The rooms were super cozy with great closet space, bathrooms, and outdoor areas. The service was top-notch, and the staff were always kind and attentive. The location was perfect, right in the heart of San Francisco. The dining options catered well to vegan, vegetarian, and gluten-free dietary restrictions. Overall, a great experience with a few minor drawbacks.

Rooms

9.0

The rooms were large, very well designed, and had great closet space, bathrooms, and outdoor space.

Service

9.0

The staff was always kind and attentive, making sure all my needs were met.

Location

10.0

The hotel is in the vibrant city of San Francisco, making it a perfect spot for vacationers.

Dining

9.0

The dining experience was phenomenal with a wide selection of vegan, gluten-free, healthy, and local cuisines.

Facilities

8.0

The facilities were well-maintained and provided everything I needed for a comfortable stay.

Francis

United States of America, January 2024

9.0/10

My stay at the hotel was fantastic! The rooms were beautifully designed, cozy, and had great closet space, bathrooms, and outdoor areas. The service was top-notch with super friendly and kind staff. The location was perfect for exploring San Francisco, and the dining options were phenomenal, especially for those with dietary restrictions.

Rooms

9.0

The rooms were super cozy and very well designed with great closet space, bathrooms, and outdoor space.

Service

9.0

The service was amazing, with staff who were very kind and took care of all my needs.

Location

9.0

The hotel's location in San Francisco was perfect for vacationers looking to explore the city.

Dining

9.0

The dining experience was probably the best food at the hotel, catering well to vegan, vegetarian, and gluten-free dietary restrictions.

Facilities

9.0

The facilities were excellent, offering a range of services from room service to tours/ticket assistance.

Robert

United Kingdom, December 2023

8.8/10

The hotel is a hidden gem with cozy and well-designed rooms, great service, but lacks some dining options. The location offers a perfect vacation spot, although there are few dining options nearby.

Rooms

9.0

The rooms are super cozy and large with great closet space, bathrooms, and outdoor area.

Service

9.0

The service was top-notch, the staff was very kind and helpful.

Location

8.0

The hotel is located in San Francisco on vacationers' paradise, offering a great experience.

Dining

9.0

The dining experience catered well to various dietary restrictions with a phenomenal selection.

Facilities

The hotel offers a range of facilities including room service, car hire, and laundry services.

Frank

United States of America, October 2023

9.0/10

The hotel has large, well-designed rooms with great closet space, bathrooms, and outdoor areas. They are super cozy and booked. The service was super friendly and kind, although it seemed a bit untrained at times. The location is in San Francisco, perfect for vacationers. The dining experience was phenomenal, offering a wide selection of vegan, gluten-free, healthy, and local cuisines. The facilities were top-notch.

Rooms

9.0

The rooms are large and very well designed, with great closet space, bathrooms, and outdoor space. Super cozy and booked.

Service

8.0

The service was super friendly and kind, always attentive.

Location

9.0

The hotel is located in San Francisco, perfect for vacationers. Great spot!

Dining

9.0

The dining experience was probably the best food at the hotel, catering well to vegan, vegetarian, and gluten-free dietary restrictions.

Facilities

10.0

Top-notch facilities provided.

Raymond

United States of America, September 2023

9.4/10

My stay at the hotel was truly delightful. The rooms were large, very well-designed with great closet space, cozy bathrooms, and a lovely outdoor area; however, the price was a bit high. The service was amazing, with staff always being kind and attentive. The location was perfect for vacationers in San Francisco or New York. The dining experience was phenomenal, offering a wide selection of vegan, gluten-free, and local cuisines. The facilities exceeded my expectations.

Rooms

9.0

The rooms are super cozy and spacious, offering great closet space, well-designed bathrooms, and an inviting outdoor space.

Service

10.0

The service was amazing, with the staff always being kind and attentive.

Location

9.0

The hotel's location is ideal for vacationers in San Francisco or New York, making it convenient for exploring the cities.

Dining

10.0

The dining experience was probably the best food I've had at a hotel, with a fantastic selection catering to different dietary preferences.

Facilities

9.0

The hotel's facilities are top-notch, providing everything one could need for a comfortable and enjoyable stay.

Friendly Staff

Pricey

Frederick

United Kingdom, June 2023

9.2/10

The hotel offers super cozy rooms with great closet space, bathrooms, and outdoor areas. The service is top-notch with always kind and attentive staff. The location is perfect for vacationers in San Francisco or New York. The dining experience is phenomenal, catering well to vegan, vegetarian, and gluten-free dietary restrictions. Overall, a great value for money option.

Rooms

9.0

The rooms are large and very well designed, offering great closet space, bathrooms, and outdoor space.

Service

9.0

The staff is super friendly and always attentive.

Location

10.0

The hotel's location in San Francisco or New York is ideal for vacationers.

Dining

9.0

The dining experience is phenomenal with a wide selection catering to various dietary restrictions.

Facilities

9.0

The hotel offers excellent facilities for a comfortable stay.

Jessica

United States of America, June 2023

8.6/10

The hotel was a delightful surprise with cozy rooms, excellent service, and a superb dining experience. However, the facilities were somewhat lacking, affecting the overall experience.

Rooms

9.0

The rooms were super cozy and well-designed, offering ample space and a lovely outdoor area.

Service

8.0

The service was top-notch with super friendly staff always ready to assist.

Location

9.0

Situated in a prime location in San Francisco, perfect for vacationers looking to explore the city.

Dining

10.0

The dining experience was phenomenal, catering well to vegan, vegetarian, and gluten-free dietary restrictions with a wide selection of delicious cuisines.

Facilities

7.0

While the facilities were decent, there were some areas that could use improvement.

Great service

Limited facilities

Sally

United States of America, May 2023

9.4/10

I absolutely loved my stay at the hotel! The rooms were super cozy and spacious with great closet space, bathrooms, and outdoor areas. The service was amazing, with attentive staff always ready to assist. The location in San Francisco was perfect for vacationers like me. The dining experience was phenomenal, especially with the wide selection of vegan, gluten-free, healthy, and local cuisines. The facilities were top-notch, catering to all my needs.

Rooms

10.0

The rooms were large and very well-designed with great closet space, bathrooms, and outdoor space.

Service

9.0

The service was outstanding. The staff was always attentive and never collapsed on their phones.

Location

9.0

The hotel's location in San Francisco was spot-on for vacationers looking to explore the city.

Dining

10.0

The dining options were the best I've ever seen, catering well to vegan, vegetarian, and gluten-free dietary restrictions.